The GCCElectric Service Visit – Meticulous attention to our customer’s needs 1-2-3

In this article, I’ll try to describe how an every day Service-call looks like from the moment you contact us to the completion of the job or service.  Wether it is residential or a commercial service call.

1. The Call and Scheduling

The GCCElectric Service Visit
  • Call us for service 24 Hours / 7 days a week
  • Tell  us about the problem, or “the job”, our job is to solve problems in the shortest possible time.
  • We’ll schedule an appointment that will work for you
  • In case of a more complicated job, our electrician will follow up with you by text message, email or a phone call, depending on the preferred way you chose and request more information in form of pictures or a few questions
  • If you require, he will provide a detailed quote based on the information provided before scheduling an appointment
  • We’ll send you reminders by text message and email a few days before and 1 day before the appointment. 
  • You’ll see the info of the GCCElectric electrician that will come to see you (including his photo)

2. The GCCElectric Service Visit

The GCCElectric Service Visit
  • Our Friendly Electrician always arrives on time and the date scheduled
  • He will listen, pay attention to all the details of the problem or job
  • He will ask many questions if needed to help him quickly pinpoint the source of the problem or to understand your needs and wishes
  • He will explain the costs involved and the steps needed to get the problem fixed or the job done
  • He uses drop sheets, and cover sheets to cover furniture and floors where needed. 
  • Our electricians are trained to do the job to the highest standard and quality at all time
  • After the job is completed, he cleans up, vacuums the dust, and leaves the place like he was never there.
  • One of the first things we emphasize during every electrician training is to treat the property of our customers as our own! 

3. Payment and followup

The GCCElectric Service Visit
  • After the completion of the job, our electrician always fills out a detailed job report and creates an invoice
  • He emails and/or texts the invoice to you, (the homeowner or business owner)  from our online cloud system 
  • We accept many forms of payment: ex. Credit cards, money orders, Interac money transfers and email transfers, cheques, cash
  • After the successful payment transaction, you’ll receive a receipt of the payment. 
  • Detailed records of the job, including pictures if needed, are kept in our system for future reference or warranty visits if necessary
  • GCCElectric will keep in touch in the future just to make sure you are satisfied with every aspect of our service.
Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on email
Share on print
Payments Accepted